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Conditions Of Use

trading company
Czech Healthcare s.r.o.
with registered office Za Farou 49, 66441 Troubsko
Identification number: 29361419
VAT number: CZ29361419
company registered in the commercial register kept at the Regional Court in Brno, section C, insert 83616
for the sale of goods through the online store located at the Internet address http://superlove.shop


1. Definition

selling - the operator of an internet shop https://superlove.shop
buyers - natural or legal person who has entered into a business relationship with the seller
goods - products or services on offer of internet shop https://superlove.shop
order - the purchase contract on the basis of goods for sale realized

2. Order

Order arises by virtue of the confirmation process of ordering goods online store. The buyer sent the seller an order confirming that he agrees with sales and purchase conditions of internet shop https://superlove.shop

Terms and conditions are an integral part of the order implemented, thus the purchase contract.

3. Canceling Order

a) the buyer has the right to cancel the order without giving any reason and to dispatch the ordered goods from our warehouse, e-mail address: info@superlove.shop. Information on the dispatch will be sent by email to the buyer. The buyer is required in the notice of cancellation of orders indicate the order number, name, e-mail address and a description of the goods ordered. In case of cancellation of an order referred to in paragraph a) of this Article, the seller does not charge the buyer any fees associated with the cancellation order. In the event that the buyer paid the seller the purchase price or part thereof at the time the order is canceled, the seller has already paid back the purchase price or part thereof, within 10 working days from the cancellation of the order by bank transfer to the buyer.

b) The Seller reserves the right to cancel the order or its part in the event, if the purchaser noted on the order of false or misleading personal details, or if the goods are not produced or delivered or significantly alter its wholesale price. In this case, inform the purchaser to agree on next steps. In case of cancellation the buyer the seller does not charge any fees associated with the cancellation order. In the event that the buyer has paid the seller the purchase price or part thereof at the time the order is canceled, the seller has already paid back the purchase price or part thereof, within 10 working days from the cancellation of the order by bank transfer to the buyer.

4. Withdrawal from the purchase contract

a) A purchaser who buys goods are legally entitled to withdraw from the contract within 14 days from receipt of goods. To withdraw from the contract within the statutory period is subject to the following conditions:

    * Intention to withdraw shall notify the buyer as soon as possible and writing email info@superlove.shop.

b) If the buyer withdraws from the contract and the seller delivers the goods, not used, it is in original sealed original packaging is damaged or incomplete returns, the seller has paid the purchase price for the goods within 10 working days from receipt of goods Seller by wire transfer to an account designated by the buyer by the buyer.

c) As per the law, it is not possible to return or exchange lingerie, erotic toys, condoms, lubricants, audiovisual media, books and magazines.

d) If the buyer fails to fulfill the obligation in 4a) hereof, withdrawals from the contract is valid and effective, the seller is not obliged to refund the purchase price and the buyer is also entitled to reimbursement of costs associated with sending goods back to the buyer.

5. Delivery Conditions

a) Delivery of goods ordered will be implemented as soon as possible, depending on availability of goods in stock and operational capacity of the seller. The term of order processing is usually within 1-3 business days of confirmation. In the case of longer lead times will be selling the buyer of this fact immediately.

b) Instead of sending the goods is determined by the buyer when ordering goods. The execution order is considered acceptance of goods by the buyer. Transportation to the delivery address provided by the seller. Shipment of goods does not include guidance on the use, you can read it here ..

c) Buyer shall accept the goods at the place stated in that order. The delivery date the seller is obliged to inform the buyer by email. If the buyer refuses to accept the goods all costs incurred by the buyer pays the full amount.


6. Returns and Warranty

Any complaints we will process the individual agreement in accordance with applicable law. The buyer is required goods at the delivery so as to detect any defect or damage. Such a defect the buyer is obliged to report to our trade. The damage by the delivery guarantees.

All goods are covered by warranty for 24 months unless stated otherwise (eg, the expiration date). The warranty covers only manufacturing defects, not defects caused by such improper use or improper storage.

Complaint Procedure:

1) Tell us about the complaint by e-mail or send by post
2) The goods are sent by registered post to our address (no cash on delivery)
3) Describe your address and order number
4) Attach a description and reason for complaint


7. Other Rights And Obligations Of The Contracting Parties

7.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.
7.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 paragraph 1 letter e) of the Civil Code.
7.3. The seller handles consumer complaints via the electronic address info@e-kondomy.cz. The seller will send information about handling the buyer's complaint to the buyer's email address.
7.4. The out-of-court settlement of consumer disputes arising from the purchase contract is the responsibility of the Czech Trade Inspection, with registered office at Štěpánská 567/15, 120 00 Prague 2, ID number: 000 20 869, internet address: http://www.coi.cz. The online dispute resolution platform located at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer from the purchase contract.
7.5. The European Consumer Center Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point according to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 of May 2013 on online consumer dispute resolution and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online consumer dispute resolution).
7.6. The seller is authorized to sell goods on the basis of a trade license. The trade inspection is carried out by the relevant trade office within its jurisdiction. The Office for Personal Data Protection supervises the area of ​​personal data protection. The Czech Trade Inspection, to a defined extent, supervises, among other things, compliance with Act No. 634/1992 Coll., on consumer protection, as amended.
7.7. The buyer hereby assumes the risk of a change in circumstances within the meaning of § 1765, paragraph 2 of the Civil Code.


8. Protection Of Personal Data

8.1. Its information obligation towards the buyer in the sense of Article 13 Regulation of the European Parliament and of the Council 2016/679 on the protection of natural persons in connection with the processing of personal data and on the free movement of such data and on the repeal of Directive 95/46/EC (General Regulation on the Protection of Personal Data) ( hereinafter referred to as the "GDPR regulation") related to the processing of the buyer's personal data for the purpose of fulfilling the purchase contract, for the purpose of negotiating this contract and for the purpose of fulfilling the seller's public obligations, the seller fulfills it by means of a special document.

8.2. You can see complete GDPR (General Data Protection Regulation) document HERE.


9. Sending Commercial Messages And Storing Cookies

9.1. The buyer agrees to send information related to the seller's goods, services or business to the buyer's e-mail address and further agrees to the seller's sending commercial messages to the buyer's e-mail address. The seller fulfills its information obligation towards the buyer in accordance with Article 13 of the GDPR regulation related to the processing of the buyer's personal data for the purpose of sending business communications through a special document.
9.2. The buyer agrees to the storage of so-called cookies on his computer. In the event that it is possible to make a purchase on the website and to fulfill the seller's obligations from the purchase contract without so-called cookies being stored on the buyer's computer, the buyer can revoke the consent according to the previous sentence at any time.

10. Only adults 18+ are allowed to purchase erotic goods. Age 18+ can be verified on delivery.



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