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FAQ

The cheapest option is the registered mail by Czech Post (39 CZK). Shipping for orders over 850 CZK is free.

Yes, you can pick up your order in our office in Brno - Řečkovice on the Novoměstská street 2.

Yes, we stock all goods in our warehouse and this way it is ready to be shipped or picked up immediately.

You can check the status of your order here.

You can purchase anything without signing up.

You can. As per the law, you have the right to withdraw from the contract within 14 days, no questions asked. It is not possible to return or exchange lingerie and erotic toys, audiovisual media, books and magazines, once the box has been opened or the original wrapping has been removed.

Should you return an item, please make sure it's unused, undamaged and packed in its original packaging so that it can be resold.

You can send the package to: Czech Healtcare s.r.o., Novoměstská 2, 62100 Brno

The complaint must be accompanied by: all the goods you wish to return, an invoice and a note that states what the defect is.

It can take up to 30 business days (excluding weekends and public holidays). You will be kept fully informed throughout the process.

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